Welcome to the MacGear RMA Portal
Lodge and track your returns here.
Before you start
- You'll need an account to lodge a request. Select Create an Account at the top of the page if you don't have one.
- Have your credit claim, proof of purchase (POP) and a description of the fault or reason for return ready. Photos help for faulty items.
- Mova returns are currently handled by email only: [email protected]
Lodging a request
- Log in and select Create RMA Request
- Enter your order details and the reason for return for each item.
- Use one credit claim per ticket. If you're returning multiple items, add them all to the same credit claim.
- All items on a claim must fit in one box and be sent together. If they won't fit in one box, lodge a separate ticket for the second box.
- Submit your request and keep an eye out for your confirmation email.
Tickets with more than one credit claim will be rejected and will need to be resubmitted, which delays your return.
What happens next
- Lodged: you'll get a confirmation email. Requests are reviewed within 5-7 business days.
- RMA assigned: your request has been approved and you'll receive your RMA number by email.
- Return instructions: if your item needs to be returned, a separate email will include your pickup instructions. You can find your label on your ticket under Existing RMA Requests > View Uploaded Documents. Some items don't need to be returned, and we'll tell you if that applies to yours.
Please do not send in any return until you've received your return instructions. Items sent without an approved RMA and label will be delayed.
Questions? Check your ticket status, spam folder and the Product Return Policy first. If you still need help, email
[email protected] with your ticket or RMA number. Please don't lodge duplicates or send multiple emails for the same return, as this can slow things down.
